The rise of the information age has had a profound change on society. It provides the potential foundation of a more democratic society, built on empowerment of and participation by citizens.

Governments, local and regional councils now have the opportunity to create excellent democratic platforms with on-line citizen services, available 24-hours a day. In a view to achieve these, GHMC has adopted e-Governance to provide enhanced civic services to the citizens of twin cities of Hyderabad and Secunderabad. GHMC has set up its own Intranet with connectivity to all of its offices. The network is based on a 3-tier architecture. The four Zonal Offices (North, East, West, South) and the eSeva centers located in the twin cities are connected to the Head Office network through leased lines.